Building your ecosystem of engagement
In a world where consumers interact with digital services at every turn, digital disruption allows us to bring personalised experiences to our customers. How can fitness businesses evolve to become an essential part of our customers’ every day, and how can data and automation enable us to re-imagine the customer journey?
The positivity of coaching
A recurring theme in the presentations at the congress was that the major barrier to the success of corporate health programs was participant engagement, so our presentation – looking at ways to better engage participants – was well received.